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Overview
Scope of Services
FAQs


Scope of Services

All of the software listed below is included but not limited to the following. All third party and “Line of Business” apps will be handled on a best effort basis.

 

Desktop Publishing

 

Graphics

Adobe Acrobat and Reader for PC
Adobe Photoshop for PC

 

Microsoft FrontPage
Microsoft Powerpoint 2000/XP/2003
Microsoft Visio

 

 

 

Office Suites

 

Browsers

Microsoft Office 95/97/2000/XP/2003

 

Internet Explorer 5.0 and above

 

 

 

Email

 

Anti-Virus

Microsoft Outlook 2000/XP/2003
Microsoft Outlook Express

 

McAfee Anti-Virus
Norton Anti-Virus

 

 

 

Word Processing

 

Database

Microsoft Word 95/97/2000/XP/2003

 

Microsoft Access 2000/XP/2003

SQL Backup and Restore

 

 

 

Domain

 

PC and Network

User account reset and creation Network Share Rights and creation

 

 

Network connectivity
General PC hardware diagnosis
Printers, drivers, and queues Database Connectivity
ODBC Connections

 

 

 

Desktop Operating Systems

 

Wireless

Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows NT

 

Wireless 802.11 Connectivity
PDA’s – Palm OS and Windows OS
Blackberry
Microsoft Active Sync