Having a live help desk provide end-users with immediate support is a key component needed to deliver a managed service. While a large number of IT service providers perform this function in-house, there are those who do not consider this as a core competency or do not have the right operational skills to run a live help desk service on a fixed fee basis.

Zenith provides a live help desk service from its Service Desk in Pittsburgh, PA. The Service Desk is staffed with experienced Level 2 technicians who have had 2-4 years of work experiencing supporting end-users on server, desktop and network level issues. This service is delivered using a combination of phone and remote control tools that are a part of the SAAZ software. This service is available 24x7. A flat fee per end user per month is charged for this Service Desk service.