Easy Client Provisioning
The entire client provisioning process is handled through the web portal whether you want to add new clients, new servers, define escalation workflows, patch processing times, etc… Once a new client is defined, the SAAZ software automatically creates site specific setup files for the agents to be deployed on servers and desktops. The agents, upon deployment, automatically communicate with the D ata Center and configure themselves.
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Reporting Engine and Executive Reports
SAAZ’s reporting features contain pre-defined reports for asset management, performance trending, patch analysis, antivirus and anti-spyware details as well as change reports. SAAZ also contains a report builder where you can create a report of your liking. Lastly, SAAZ generates “Executive Reports” either on-demand or at the end of the month which can be presented to the customer.
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Autonomic Best Practice Monitoring
A major problem faced by IT service providers is configuring software to manage and monitor applications, which translates into knowing which event log IDs need to be monitored, which patterns to look for in custom log files and which performance counters to monitor. Zenith has built a database of best practice monitoring policies. When the agents are deployed on servers they automatically import the best practice policies specifically needed for each application from the data center application and apply them to the servers being monitored.
Default Monitoring Policies

Access Control and Auditing
The ITS Web Portal supports Role Based Access Control so you can assign an engineer to a single site or multiple sites. This Role Based control carries over when using the SAAZ Remote Management Console, so the same engineer will only have remote control access to those sites which they are assigned. All remote access attempts are logged with a reason as to why the remote control was completed.

Monitoring and Trend Reporting
SAAZ features include monitoring for availability, performance, capacity and security with an advanced escalation and an alerting system to proactively notify Partners in case an element in their customer’s network develops a problem. Secondly, SAAZ stores the data gathered from monitoring for generating trend analysis reports, analytical reports and summary reports. Such reports are very useful for planning and predictive analysis which in turn can drive projects and additional revenues. SAAZ works on a remote monitoring architecture and supports a variety of protocols such as SNMP, WMI, Event Log Monitoring, SSH/Telnet, PerfMon, etc…
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Servers/Devices
Servers and the server operating system are monitored for various parameters such as CPU, memory, disk, event log information, critical processes, services and response time. Directly out of the box, SAAZ’s features include monitoring parameters for Windows, Linux, IP Devices and SNMP enabled devices such as routers, switches and firewalls.
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Applications
SAAZ contains pre-compiled parameters to monitor well-known applications such as Exchange, SQL Server, Terminal Server, Oracle, Citrix, Anti-Virus, Blackberry and a host of other applications. The ability to monitor the entire stack of the application and the server makes problem detection and planning very easy.

Backup
Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. SAAZ has an extensive module dedicated to reporting and monitoring backups from Veritas Back Exec. Issues like tracking failed and completed jobs, time taken for backups and reports on restores are all included.

Asset/Inventory Management
SAAZ contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops, servers, software and network configurations. IT asset audits, determining license compliance and determining upgrades is a job made easy. This module also features change tracking, hardware and software, between multiple asset scans.
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Remote Control
SAAZ allows either permission based or unattended remote control of desktops and laptops when they are connected to the Internet. Similarly, a partner’s engineers can use SAAZ to remote into servers through RDP without opening ports or without needing to know the server’s IP address. Every remote control session has audit and screen capture functions.
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Software and Job Deployment
SAAZ can be used to deploy software, updates and fixes automatically to workstations and servers across the network. Any package or script can be deployed such as a MSI package, a batch file or a custom developed package.
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Patch Management
SAAZ has a built-in engine to scan the network for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.
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Malware/Spyware Protection and Removal
SAAZ incorporates a comprehensive engine (Counterspy from Sunbelt Software) that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms.

Antivirus
SAAZ can track and verify the integrity of well known antivirus programs and alert a system administrator of unsynchronized antivirus definition files. Zenith also bundles, at no extra cost, AVG Professional antivirus for server, desktop and gateway protection.

Trouble Ticketing and Integration with Connectwise PSA
SAAZ has an integrated trouble ticketing system for tracking alerts and service tickets, and also features comprehensive integration with Connectwise PSA.
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