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New to Managed Services

IT service firms looking at implementing or freshly implementing a managed service face many issues from service delivery to effective package construction. Furthermore, firms struggle with the start up costs associated with being a managed service provider (MSPs) and shifting service delivery models from Time and Materials to Managed Services is not a trivial task. Whether you are a 10 year old firm or a new start up as an MSP you will face the same challenges and the associated costs as well as the average start up time of about 240 days.

On a daily basis Zenith works with over 400 service providers many of them just starting out or in varying stages of implementation. Zenith understands the challenges you are facing and can cut your time to market down to under 90 days.
Challenges Solutions
Choosing the right delivery method for your managed service. It is not just about the software. Zenith provides new partners a world class remote deliver system with hard coded best practices burned right into the software. Zenith takes the guess work out of monitoring, escalation matrices, thresholds and service schedules. Zenith’s solutions do not require new firms to experiment and test solution after solution to find the optimal delivery system nor does Zenith’s solutions require a huge investment in hardware and NOC (network operations center) space. 
The average decision process and implementation time can be as long as 240 day before a new managed service provider can really go to market.  With Zenith’s SAAZ platform and Virtual NOC Service’s, an IT service firm can cut time to market to below 90 days saving time, money and frustration with the managed services model. Zenith knows what it takes to deliver services and provides new partners comprehensive managed services process to base SLAs and service packages to end clients as well as a stringent set of best practices for optimal software setup and time to market. 
IT Firms drastically under estimate the time required to deliver routine maintenance and find they simply do not have the staffing time on hand to follow the regimental process required to match service deliver plans. Furthermore, budgets and sales, in initial stages, do not allow for the necessary staffing required to handle routine maintenance.  Zenith’s Total Desktop Care (TDC) delivers a regimented maintenance package at the desktop level making sure daily, weekly and monthly maintenance is performed consistently and on time. At the server level Remote Server Care (RSC), provides the same tried and tested method in delivering the necessary scheduled maintenance on servers and applications running on them. 
Delivering 24x7 support is usually not an option for new service firms.  Zenith’s Server Watch program provides new partners the ability to provide 24x7 services without increasing overhead to cover holidays, after hours and vacations. Zenith’s emergency response time of 15 minutes also provides partners a competitive advantage when selling managed services. 
IT service firms under estimate the time required to research and respond to all alerts generated by monitoring packages.  Zenith’s Server Watch program obviates the need for a partner to look at every alert generated by a performance monitor. Zenith’s expert NOC staff will filter all alerts generated (usually 15-30 per server per day) and escalate the nature of the issue to the partner’s staff with steps to resolutions. This way a partner’s engineers can complete critical work immediately drastically cutting down time to resolution and allows the partner to keep their engineers focused on critical project work instead of spending hours filtering through hundreds even thousands of alerts.