Existing Managed Services Providers
As an intermediate or advanced Managed Services Provider you have overcome the initial challenges facing many IT service firms newly starting as MSPs. However, as you are trying to scale your business to provide more value added products and services while increasing your client base you are faced with new challenges. Among these challenges you have found cost of delivery, even when provided remote, is higher than expected, the work load generated from monitoring systems is tremendous and building sustainable cost effective processes to complete daily, weekly and monthly maintenance tasks is difficult. Lastly, you have found that installing, configure and managing Managed Services software solutions more intensive and costly than you expected.
Zenith understands these challenges and provides the right mix of software and labor based solutions to assist Managed Services Providers maintain cost effective delivery methods and processes.
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| Challenges |
Solutions |
Costs to host, maintain and tune software systems to deliver consistent service while taking on more and more applications, devices and new clients are higher than expected.
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Zenith’s management applications are completely hosted for their partners at Hurricane Electric in Fremont, CA. Partners do not need to invest in or maintain substantial hardware. Furthermore, Zenith solutions auto detect applications and apply industry best practice policies and procedures reducing the need for partners to research, configure and set policies from scratch. Lastly, Zenith’s software auto updates with new releases and features. No need for new hardware or new installations when software vendors upgrade their software. |
| Filtering the myriad of alerts sent in from software systems to determine junk alerts from critical issues (each server will send 15-30 alerts a night) is costly and takes up valuable expensive technical resource time that is needed on projects and on site. |
Zenith’s Server Watch program effectively streamlines the alerting process. Zenith’s NOC technicians filter, diagnose and research each generated alert 24/7/365. Once an alert is found to be positive, the NOC will contact the partner to dispatch a the partner’s technician and the NOC will provide the technician an analysis with steps to resolve the issue greatly reducing time to resolution while maximizing the technician’s billable hours. Critical alerts are escalated to a partner with in 15 minutes. |
| Managed Service Providers find the costs associated with providing a true 24/7 solution extremely high. Furthermore providers find it cost restrictive and difficult to staff off hours, weekends and holidays required for a 24/7/365 service. |
Zenith’s Remote Server Care (RSC) is the answer. RSC provides all the 24/7/365 benefits of Server Watch combined with skilled, certified labor resources who can remediate issues remotely any time of day from simple back up failure research and remediation to defragmenting an Exchange server. |
| Advanced MSPs have found keeping up with the regimental process of daily, weekly and monthly desktop maintenance difficult and costly to staff. |
Zenith’s Total Desktop Care (TDC) provides service providers a low cost method to regimentally ensure daily, weekly and monthly maintenance is completed effectively. |
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